Learning Goal: I’m working on a management case study and need a reference to he

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Learning Goal: I’m working on a management case study and need a reference to help me learn.
Six Sigma and Dynamic Models Application as an Important Quality Management Tool in Railway Companies
This article discusses the different quality management tools such as Kaizen, Total Quality Management, Six Sigma used in the railway companies to improve the overall performance.
Read the article thoughtfully and answer the following questions:
Summaries the article using your own words. (250 – 300 words)
According to the article, Total Service Management (Figure 1 – Transport Model) is a new adopted philosophy used in organizations to improve the quality levels. Discuss its efficiency as a quality management approach (100 -150 words )
Model Leonard Berry is one of dynamic models used to measure the service’s quality in railway passenger transport. Demonstrate its dimensions with specific examples. (100 -150 words )
Do you think that the dynamic models can help service companies to improve its customer’s satisfaction levels? Why?( 03 Marks) (100 -150 words )
To which extent do you think that the dynamic models is applicable in production industries? Explain, ( 150 – 200 word
important notes:
● Avoid plagiarism, the work should be in your own words, copying from students or other resources without proper referencing will result in ZERO marks. No exceptions.
● All answered must be typed using Times New Roman (size 12, double-spaced) font. No pictures containing text will be accepted and will be considered plagiarism).
● Submissions without this cover page will NOT be accepted
References using APA style

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