Learning Goal: I’m working on a management question and need an explanation and

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Learning Goal: I’m working on a management question and need an explanation and answer to help me learn.
Read pages 1 – 5 (middle of page 5) of the Junk Van case (in your Harvard Course Pack). Ignore the information technology options. You have been hired by Kingo as a consultant. In this role your task is; 1) determine the “real” problem, 2) develop an innovative new business process (BPR) for Junk Van. Remember, innovation is a combination of creative and useful/desirable.
For this assignment your instructor will play the role of Kingo. You may ask any questions to Kingo on the discussion board.
The memo must contain 2 parts:
What is the real problem you are trying to solve for Junk Van and how did you arrive at that problem?
Which specific business process are you re-engineering? What are the current steps in that process? What are your new steps? Why is it innovative?
Requirements
Your memo should be no longer than five pages (any diagrams, figures, etc. do not count toward the page limit). Times New Roman, 12 pt font, 1-inch margins.

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